Shop Key Holder

*We do not have this position at our Assembly Food Hall location in downtown Nashville

 

Reports to: Shop Manager and Shop Apprentice

Job Summary: The Key Holder is responsible for serving our Guests the best ice cream in the South, maintaining a noticeably clean work environment behind the counter and in the Guest areas, keeping our service area stocked and organized, opening and closing the shop, and handling cash deposits.

Responsibilities:

  • Promote, work, and act in a manner consistent with the Essential Intent of Hattie Jane’s Creamery: “To create a truly Southern experience through ice cream.” 

  • Serve each of our menu items according to company standards. 

  • Know and understand our menu down to the ingredients in each ice cream. 

  • Maintain a noticeably clean work environment throughout the entirety of the shift. 

  • Prepare the next shift for success. 

  • Follow all opening, running, and closing procedures to company standards. 

  • Responsible for security of the store, opening and closing the shop according to company guidelines

  • Cash handling and reporting 

  • Making cash deposits and exchanging cash at the designated bank. 

  • Performs other related duties as assigned.

 Tools & Technology:

  • Point of Sale System (Square or Toast)

  • Google for Business : Google Email, Google Sheets, Google Drive, and Google Calendar

  • Slack for Business

Qualifications:

  • Be 18 years of age or older (if under 18, must start as Ice Cream Crew Member)

  • Have reliable transportation to and from work.

  • Must pass the federally mandated E-verify process.

  • Must be able to communicate clearly with co-workers and guests

  • Be able to reach, bend, stoop and frequently lift up to 25 pounds.

  • Be able to work in a standing position for long periods of time (up to 8 hours).

  • Be able to work weekend and evening shifts, including late nights (11:00pm on weekends).

  • Must be self-disciplined, take initiative, have leadership ability, and must be outgoing. 

  • Must have a pleasant, polite manner and a neat and clean appearance. 

  • Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to shop problems. 

  • Must possess good communication skills for dealing with diverse staff. 

  • This position is subject to a background check including driving and criminal records.